FAQ

1.Can I customize the size?

If you couldn't find a perfect size option, please measure your space first, then, send the size to me for a quote,will reply within 12 hours at latest because of difference time zone between counties.

2.Custom and personalized orders.

How similar between original piece shows online and recreated piece.
Because all of our paintings are handmade and often custom ordered, so minor or subtle changes may occur with your painting. Your painting may not be exactly the same as the picture you made the order from. It will be nearly identical, but not exactly the same. What I can promise is our quality of work we deliver on, and it will be a beautiful painting as you expect.

3.Packaging

To protect painting well during international shipping,all paintings are ROLLED(Unframed/Not stretched)and shipped in a quality plastic/cardboard tube,it's 100% safe and painting comes back to its original/flat state once you stretch it on a wooden base.

4.Shipping and freight

All the items offer free express shipping. We're ship by DHL,UPS,China post and so on.
Each painting is inspected and professionally packaged for safe travel so that your painting arrives to you in perfect condition.
You will receive a notification email with tracking information when your order is on its way to you.

5.Delivery time

For most countries, your purchased item will arrive in 1-3 weeks after successfully placing orders.

6.Can I return a work of art if it doesn't meet my expectations?

Yes, please return it within Thirty days after receiving the order. We will refund the money when we receive the goods. The artwork shall be returned in its original package, and you shall bear the cost of shipping returns, customs duties and additional charges.

7.Care instructions.

Please make sure that you clean your hands before handling any canvas painting.
Please Wipe clean with a dry cloth,never use any chemical cleaners to clean your canvas painting.
Do not place anything on top of the canvas or lay your canvas with the front facing down.
Never hang your canvas painting outside, in areas of high humidity, or near any heat source.

8.I don’t have a PayPal account. What should I do?

You may be able to pay with a card via PayPal without a PayPal account. Here’s how:
1.) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
2.) You'll be prompted to fill in your billing and credit card information.
3.) Enter your email address so PayPal can send you a receipt.